Internet Support

Trouble connecting to the internet can be very frustrating. Following these simple troubleshooting steps can in many cases resolve connectivity issues in a snap!

RESIDENTIAL:
Wireless Routers are very often the culprit with connectivity issues and in most cases a “power cycle” of that piece of equipment will restore connectivity. It’s not uncommon for a wireless router to need a power cycle every couple of months or so. To do this you will first need to locate your wireless router. This will NOT have a property of NTD sticker on it, and the most popular brands of router are Linksys, Belkin, D-Link, Cisco, TP-Link, Netgear or Asus. Once you’ve located your router unplug the power cable, either from the back of the router, or where it plugs into the power outlet in the wall. Wait 30 seconds, and then plug it back in.

If power cycling your router does not resolve the issue the next step is to power cycle the equipment you received from NTD.

– DSL Subscribers –
Locate your DSL modem that NTD provided you, brand names for these modems will include Zoom or ActionTec and it will have a sticker on it that reads “Property of NTD”. Power cycle this modem by unplugging the power cord for 30 seconds and then plug it back in. Wait 3-5 minutes to give the connection time to restart and then try the internet connection again.

– Fixed Point Wireless Subscribers –
Power cycle your wireless power supply by unplugging the power cord from the wall (not the device) for 30 seconds before plugging back in. The power supply NTD provided you will be a large black box and will have a “Property of NTD” sticker on it. Wait 3-5 minutes to give the connection time to restart and then try the internet connection again.

If you still cannot get online after a power cycle of all equipment please call us at 426.9200 or 888.919.8700 or email us at support@ntdcorp.com.

BUSINESS:
The first step in troubleshooting your Business internet connection can and should be to power cycle the connection itself. This can be done as follows:

– DSL Subscribers –
Locate your DSL modem that NTD provided you, brand names for these modems will include Zoom, ActionTec, Comtrend or Hatteras and it will have a sticker on it that reads “Property of NTD”. Power cycle this modem by unplugging the power cord for 30 seconds and then plug it back in. Wait 3-5 minutes to give the connection time to restart and then try the internet connection again.

– Fixed Point Wireless Subscribers –
Power cycle your wireless power supply by unplugging the power cord from the wall (not the device) for 30 seconds before plugging back in. The power supply NTD provided you will be a large black box and will have a “Property of NTD” sticker on it. Wait 3-5 minutes to give the connection time to restart and then try the internet connection again.

– T1 Subscribers –
Locate your T1 Router that NTD provided you, the brand name on this piece of equipment will be Cisco and it will have a sticker on it that reads “Property of NTD”. Power cycle this router by unplugging the power cord for 30 seconds and then plug it back in. Wait at least 10 minutes to give the connection time to restart and then try the internet connection again.

Many Business use a Wireless Router to distribute a WiFi signal throughout their Business, these routers can very often cause connectivity issues and in most cases a “power cycle” of that piece of equipment will restore connectivity. It’s not uncommon for a wireless router to need a power cycle every couple of months or so. To do this you will first need to locate your wireless router. This will NOT have a property of NTD sticker on it, and the most popular brands of router are Linksys, Belkin, D-Link, Cisco, TP-Link, Netgear or Asus. Once you’ve located your router unplug the power cable, either from the back of the router, or where it plugs into the power outlet in the wall. Wait 30 seconds, and then plug it back in.

If your Business has a more advanced network than just a simple Wireless Router a reboot or power cycle of another piece of equipment may be required. NTD does not recommend power cycling of equipment such as firewall or switch without proper authorization from your Network Administrator.

If a power cycle of equipment does not resolve connectivity issues or you are in need of any assistance whatsoever, please call us at 426.9192 or 800.709.1818 or email us at support@ntdcorp.com.